One of the world's telecommunications companies was having challenges with the customer satisfaction rates after working with their call centers. With over 250,000 employees in 200 countries and a market share of nearly $250 billion, they needed to solve this problem quickly. By partnering with Berlitz, they were able to implement a dynamic and reliable language proficiency testing to improve overall customer satisfaction across their global call centers.

Learn more about how their commitment to innovation led them to invest in employee education and training, making language proficiency a key competency in improving their delivery of customer service across their call center workforce.